Order information1. Can I buy items in colors and/or sizes which are not listed on your website?
We are always trying to get as many classifications as possible for our items. Please kindly contact us and let us know what you would like. We will consider and try to meet your requests if possible.
2. I have seen an item that I want to buy on your Instagram, Facebook and your social media sites. How can I find it in Lovecy.eu?
Thank you for your attention to our Instagram account / Facebook account or other social media sites. Please kindly note that if there is an item title caption for that picture/post, you can use that title to search in the store. If there is no item title for that picture, that means we are still trying to get it for you. We will post it again as soon as we have it available to sell.
3. Will I get a confirmation email after I make a purchase?
Yes. After you successfully make a purchase, a confirmation email will be sent to the email address related to your order. The confirmation email will include an order number, shipping address, and item information for you to check.
4. Can I still change the order information (size, color, item etc.) for my order after I make payment?
We are very efficient in order processing. Normally the order will be sent out within 24 hours except on a weekend or holiday. We will do our best to help you make the change. If the package has already been sent out, however, we are sorry that there is no way for us to make any change.
5. How can I check my order?
After your package is sent out, you will receive a shipping email, in which there is a tracking number and tracking website for you to track your package.
If you cannot find enough information on the tracking website, please don’t worry. It takes time for the carrier to update the tracking information.
You are always welcome to contact us with any questions that you might have.
6. Will I get a notice if my package is sent out?
Yes. As soon as we send your package out, a shipping email will be sent to the email address related with your order. There is a tracking number and tracking website in the email for you to track your package.
7. Do you send packages to my shipping address or billing address?
We send packages to the shipping address you provide. Billing addresses are not used for delivery.
8. Can I exchange an item ? Can I send an item back for a refund?
Sure, Please check Returns Policy.
9. If I do not receive my package on the promised delivery date, what should I do?
Please contact us immediately. We will do our best to help you get your package. If in the rare case that a package gets lost, we will undertake to provide you with the best solution.