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Return policy

ALL RETURNS MUST HAVE A RETURN FORM ATTACHED TO IT. 

Please note that Lovecy does not refund but we will happily offer store credit for items you wish to return or exchange. In the case of faulty products, we will gladly replace the item once returned back to us. WE DO NOT REFUND. To ensure you have the best online shopping experience possible, we have put together a flexible returns policy to allow you peace of mind. 

Returns are processed within seven business days of receiving your items. All returns will be automatically processed for store credit; if an exchange is desired, you will need to place a new order using that store credit. You will receive an email with details of the store credit once your return is processed. A store credit is issued for the amount spent on the item purchased. ( Excluding shipping cost).

Returns must be sent back within 14 days of the customer receiving the item. If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception in accepting it. Returns must be received in original condition as defined below:

  1. Unworn (without any perfume, cigarette, or other odors)
  2. Unwashed
  3. Undamaged items, in good condition for resale


Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected, the decision is final and not negotiable. 

Please note: You may not come in person to return an item as our address is not open to the public.  

It is recommended that you (1) use a traceable delivery method for all returns and (2) insure your delivery for safe return to Lovecy so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations, you are responsible for loss or damage to the product during shipping.

      Please note that you will still be responsible for any shipping charges.

      Intimates and swimwear are NOT RETURNABLE.

      How do I return an item?

      Please check the following process:

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      If you have any other questions, please feel free to contact at info@lovecy.eu

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